Customer service
We know your business demands more than just quality products. Quality complaints and suggestions on improvements will be addressed and processed promptly. Our service team will provide comprehensive after-sale service and support for ROYAL products.
①Maintenance, repair and products regular training.
②Pre & After sales' technician issues support.
③Periodic and non-periodic service visits.
④Customer warranty claim dealing.
⑤Spare parts supplying.
Royal inventories in excess of 32,500 parts numers to ensure a fast parts delivery and service level. The on-line parts system controlled well organized warehouse is climate controlled to insure quality parts. Royal has worldwide distributors, Royal is committed to supply spare parts through their distribution networks.
Royal responds to any and all requests from our customers within 24hours, saving your time and labor. This program ensures next-work-day information regarding trucks, spare parts, claims, including freight. We offer this guarantee specifically to our primary distributors, dealer and their customers.